1. Able to communicate with customers clearly and politely, and able to handle various communication methods, including phone, email and online chat.
2. Able to quickly identify problems and provide effective solutions. Able to remain calm and find appropriate ways to deal with customer complaints or problems.
3. Have a good understanding of the company’s products in order to provide accurate information and suggestions.
4. Have a high level of customer service awareness and strive to improve customer satisfaction.
5. Able to use office software proficiently.
Skill Requirements
1. Able to write email or online chat replies accurately and professionally.
2. Show patience and meticulousness when dealing with customer issues to ensure that customer needs are met.
3. Familiar with the use of customer relationship management systems, online chat tools or other customer service related software. Able to accurately record and manage customer information and interaction records.
4. Keep a constant eye on product and market trends and update relevant knowledge.
5. Able to work well with team members to solve customer problems together.
Company Benefits
1. Provide a competitive basic salary.
2. Legal holidays, annual leave, sick leave, etc. Additional benefits such as paid annual leave, marriage leave, maternity leave, etc. are also provided.
3. Provide relevant training and career development opportunities, such as skill improvement courses, industry seminars, etc.
4. Provide employee discounts or discounts on the purchase of company products.