ACCOUNTS
Creating an account is very simple. You only need to fill in a few required information and then log in before shopping to quickly check out, save shipping addresses, view and track orders, and even add your favorite items to your wish list.
Creating an account with us allows you to save personal information to simplify the checkout process, and view your order history and status.
No, creating an account is completely free and there are no specific conditions. Just fill in the required information and register.
Click the login icon to enter the login page, then enter your registered email and password to log in to your account.
If you forgot your password, select the “My Account” option on our website and select “Forgot Password”. This will prompt you to enter your email address and we will send you a link to recover your password.
Contact our customer service team and we will assist you in deleting your account.
ORDERING + SHIPPING
We strive to process orders before 12am Monday to Friday and will usually ship within 2-3 working days. Orders placed after 7am on weekends or public holidays will be processed on working days.
Yes, please note that customs duties and import taxes (including VAT) may incur on your order, these charges are your responsibility as the customer and Theblerfo is not responsible for them.
No, once an order has been placed we are unable to make any changes and uncollected packages will be returned to us and a refund process will be initiated.
Yes, a signature may be required upon delivery. Please specify a secure delivery address where someone can sign for the delivery if you are not present.
International orders usually take extra time to process as they need to go through customs. Additionally, during promotional periods, processing times may be longer due to increased order volume.
Sorry, we are unable to hold unpaid orders. Only orders with successful payment will be held.
We always keep you updated via email. You will receive an email notification from us when your order has been shipped, and you will receive tracking information after shipment.
Sorry, we are unable to change the shipping instructions once the order has been placed. Please ensure that you provide a correct and receivable shipping address when placing the order.
You can cancel your order within 24 hours of purchase and receive a full refund. We cannot accept cancellation requests once the order has been shipped.
If your order is lost or damaged during shipping, please contact our customer service team immediately. We will assist you and provide necessary support.
Unfortunately, only one discount code can be entered per order.
Items available for purchase on the Website are in stock. If an item is out of stock, you will not be able to purchase it.
Yes. Every transaction is encrypted using Secure Sockets Layer (SSL) to ensure the safety of your order. SSL encryption comes from our e-commerce servers as well as the transmission of your computer. SSL encryption works by matching transmissions from your computer to those from our servers so that only data traveling to and from those sources is valid.
RETURNS + REFUNDS
You can return or exchange your merchandise within 30 days of receiving it from Theblerfo.
To ensure that your return or exchange request is processed smoothly, please make sure that the item:
• is returned within 30 days of receipt.
• is in original condition, unworn, unwashed, and with all original tags attached.
• is in intact packaging.
No. Items marked as Final Sale cannot be returned or exchanged.
Please click on the “Start Return or Exchange” button on our website, enter your order number and email address, and follow the prompts to complete the process.
If you receive a defective or damaged item, please email [email protected] within 48 hours of receiving your order with your order number and photos of the damaged item.
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. Refunds will be processed within 14 business days and will be refunded to your original payment method.
Typically, shipping charges are non-refundable unless the item you received is defective or wrong.
PAYMENT
The currency will be automatically selected based on your location.
All orders are processed in the currency of your country and may be subject to exchange rate fluctuations.
To check out in a different currency, use the currency selector to select your currency/region.
There are many reasons why a credit card may be declined. Please make sure you enter the correct billing address, especially if it is different from the shipping address. If it is a general decline, please contact your bank for more information.
You can pay by VISA or Mastecard. We provide a secure online payment system to ensure the safety of your payment information.
It’s simple:
1. Click the “Add to Cart” button on the product page.
2. After selecting the products you want, click the shopping cart icon.
3. Click “Checkout”. You need to select the shipping option and fill in the shipping address.
There are usually no quantity limits, but we may limit or cancel the purchase quantity per order at our discretion, depending on promotion or stock availability.
No, we do not accept checks. If we receive a check, we will destroy it and ask you to select another payment method, which may delay the processing of your order.
No, customs duties and import fees are based on the specific situation of your order in the destination country and are collected by local customs and shipping companies in accordance with relevant regulations.
If you have a promotional code, please enter it in the promotional code box on the checkout page. The system will automatically calculate the discount. Promotional codes can only be used once and cannot be used in separate orders or exchanged for different products.
All payments made on Theblerfo are encrypted using advanced encryption technology, and your card details are not retained or visible to Theblerfo employees.
PRODUCT
The size of each piece may vary, so we will add the size information in the product description on the product page. If you still need any size, please contact our customer service team.
Wash linen clothes in warm or cold water at low temperature. Use a gentle machine wash cycle and a mild detergent to protect the fabric.
Fabrics for mini skirts include cotton, silk, synthetic fibers, etc. The specific fabrics can be found in the product description.
T-shirts are universal clothes all year round. They can be worn alone or as an inner layer. They are suitable for daily wear in spring and summer.